Privacy Policy

Last updated: August 20, 2026

TalkingTipsNails operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

TalkingTipsNails is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and how your information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, phone number, and email address.
  • Financial information, including payment card information, financial account information, transaction details, payment method, and payment confirmation.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications with us, including information you provide when contacting customer support or communicating with us.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide personal information.
  • Automatically through the Services, including from your device when you use our website, products, or services, and through cookies and similar technologies.
  • From our service providers, including companies that provide technology, payment processing, fulfillment, analytics, customer service, and other services on our behalf.
  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and the Services, we may use your personal information for the following purposes:

Providing, Tailoring, and Improving the Services

We may use your personal information to:

  • Process payments
  • Fulfill and ship orders
  • Process returns and exchanges
  • Maintain and manage customer accounts
  • Remember your preferences
  • Provide product recommendations
  • Enable customer reviews
  • Provide customer support
  • Improve and personalize your shopping experience

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing communications by email, text message, or other permitted channels.

We may also use information about your activity on the Services to provide advertisements and product recommendations that may be relevant to you.

Where required by law, we will obtain your consent before sending marketing communications.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate accounts
  • Provide a secure shopping and payment experience
  • Detect and prevent fraud
  • Investigate suspicious, illegal, unsafe, or malicious activity
  • Protect our business, customers, and Services

If you create an account, you are responsible for keeping your account credentials secure. Please do not share your username, password, or other access information with others.

Communicating With You

We may use your personal information to:

  • Respond to customer service requests
  • Answer questions
  • Provide order-related information
  • Communicate important information about the Services
  • Maintain our business relationship with you

Legal Reasons

We may use your personal information when necessary to:

  • Comply with applicable laws and regulations
  • Respond to valid legal requests
  • Cooperate with law enforcement or government authorities
  • Participate in legal proceedings
  • Enforce our Terms of Service and other policies
  • Protect our legal rights and the rights of others

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy.

This may include:

  • Shopify and service providers that provide services on our behalf, such as website hosting, IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
  • Business and marketing partners that help us provide marketing services and advertising.
  • Third parties you direct or authorize us to share information with, such as shipping providers, social media platforms, or login integration providers.
  • Our affiliates or companies within our corporate group, where applicable.
  • Parties involved in business or legal transactions, such as a merger, acquisition, restructuring, bankruptcy, or other corporate transaction.
  • Government authorities, law enforcement agencies, or other parties when disclosure is required by law or necessary to protect our rights, the Services, our customers, or others.

Relationship With Shopify

Our store is hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transmitted to Shopify and other service providers located in countries outside your country of residence.

We may also use Shopify features that combine information from your interactions with our store with information collected from your interactions with other Shopify merchants and services.

In these circumstances, Shopify may be responsible for processing certain personal information and responding to requests relating to that processing.

You can learn more about how Shopify processes personal information by reviewing the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Depending on where you live, you may also be able to exercise certain privacy rights through the Shopify Privacy Portal:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to websites, services, or online platforms operated by third parties.

If you follow a link to a third-party website that is not controlled by us, we recommend reviewing that website’s privacy policy, security practices, and terms and conditions.

We are not responsible for the privacy, security, accuracy, reliability, or practices of third-party websites or services.

Information you choose to provide publicly or through third-party social media platforms may be visible to other users and may be used by those third parties according to their own policies.

The inclusion of a third-party link does not necessarily mean that we endorse that third party or its services.

Children’s Privacy

The Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the contact information below so that we can review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information.

However, no security system or method of transmission over the internet can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to:

  • Maintain your account
  • Provide the Services
  • Fulfill orders and transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements and policies
  • Protect our legitimate business interests

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Access / Know: You may have the right to request access to personal information we hold about you.
  • Right to Delete: You may have the right to request deletion of certain personal information.
  • Right to Correct: You may have the right to request correction of inaccurate personal information.
  • Right to Portability: You may have the right to receive a copy of certain personal information in a portable format and, in some circumstances, request that it be transferred to another party.
  • Managing Communication Preferences: You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

If you unsubscribe from promotional communications, we may still send non-promotional messages relating to your account, purchases, transactions, or customer service requests.

UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, subject to applicable laws and exceptions, you may also have the following rights:

  • Right to Object or Restrict Processing: You may have the right to object to or request restrictions on certain processing of your personal information.
  • Right to Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable privacy rights by contacting us using the contact information below.

You can also learn more about how Shopify uses personal information and exercise certain rights relating to information processed by Shopify at:

https://privacy.shopify.com/en

We will not discriminate against you for exercising any privacy rights available to you.

We may need to verify your identity before processing certain requests.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent has been authorized to act for you and may also require you to verify your identity directly.

We will respond to valid requests within the time required by applicable law.

Complaints

If you have a complaint about how we collect, use, or process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

If you are located in the European Economic Area, information about local data protection authorities is available through the European Data Protection Board:

https://edpb.europa.eu/about-edpb/about-edpb/members

International Transfers

We may transfer, store, and process personal information in countries outside the country in which you live.

Where required by applicable law, we will use recognized safeguards for international transfers of personal information.

For transfers outside the European Economic Area or United Kingdom, these safeguards may include the European Commission’s Standard Contractual Clauses, equivalent UK-approved contractual protections, or transfers to countries recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

When we make changes, we will post the updated Privacy Policy on this website and update the “Last updated” date.

Where required by law, we may provide additional notice regarding material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us:

Email: hello@talkingtipsnails.com

Address:
北京朝阳区双井富力城A区8-2605
Beijing 100022
China

For the purposes of applicable data protection laws, TalkingTipsNails is the data controller of your personal information where required by law.