Refund Policy
We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition as when you received it
- Be unworn, unused, and undamaged
- Include all original tags, accessories, and packaging
- Include a receipt or proof of purchase
For hygiene reasons, used, worn, opened, or altered products cannot be returned.
How to Start a Return
To request a return, please contact us at hello@talkingtipsnails.com.
If your return is approved, we will provide you with the return address and instructions on how and where to send your package.
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
If you have any questions regarding a return, please contact us at hello@talkingtipsnails.com.
Damages & Issues
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or you received the wrong product, please contact us as soon as possible at hello@talkingtipsnails.com.
Please include your order number and clear photos of the item so we can review the issue and provide an appropriate solution.
Non-Returnable Items
Certain items cannot be returned, including:
- Items that have been worn, used, opened, damaged, or altered after delivery
- Personalized or custom-made products
- Products returned without their original packaging
- Gift cards
- Final sale or clearance items, unless required by applicable law
For hygiene and safety reasons, beauty and personal care products that have been opened or used are not eligible for return.
Please contact us if you have questions about whether your item is eligible for return.
Exchanges
The fastest way to receive a different item is to return your original item and, once the return has been approved, place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.
Returned items must be in the same condition as received, unworn or unused, with original packaging and proof of purchase.
Certain hygiene-sensitive, personalized, or opened products may be excluded from this right where permitted by applicable law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: